Terms of service
Privacy Policy
Last updated: March 9, 2026
Bal Aiden operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Bal Aiden is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.
We may collect the following categories of personal information depending on how you interact with our Services:
Contact Information
- Name
- Billing and shipping address
- Email address
- Phone number
Payment Information
- Payment card information
- Billing details
- Transaction details and payment confirmations
Account Information
- Username and password
- Account preferences and settings
Transaction Information
- Products you view, add to cart, purchase, or return
- Order history and transaction records
Communications
- Information you provide when contacting customer support or emailing us
Device Information
- IP address
- Browser type
- Device identifiers
- Network connection information
Usage Information
- How you interact with our website and Services
Sources of Personal Information
We may collect personal information from:
- Directly from you, such as when you place an order, create an account, or contact us
- Automatically, through cookies and similar technologies when you use our website
- Service providers, such as payment processors, shipping partners, and analytics providers
- Third-party partners that help us operate our business
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing Our Services
To process payments, fulfill orders, ship products, process returns, manage accounts, and provide customer support.
Improving the Shopping Experience
To personalize your experience, remember your preferences, and recommend products you may like.
Marketing and Communications
To send promotional emails or marketing communications. You can unsubscribe at any time using the link provided in those emails.
Security and Fraud Prevention
To protect our website, detect fraud, and maintain a secure shopping environment.
Legal Compliance
To comply with applicable laws and respond to lawful requests from authorities.
How We Share Personal Information
We may share your personal information in the following situations:
Service Providers
With trusted third parties that help operate our business, such as payment processors, shipping companies, analytics providers, and customer support tools.
Shopify
Our store is hosted by Shopify. Shopify may collect and process information necessary to operate and improve the platform.
Marketing Partners
We may share information with advertising partners to provide relevant advertisements and marketing.
Legal Requirements
We may disclose information if required by law or in response to valid legal requests.
Business Transfers
If Balaiden is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Shopify
Our website is hosted by Shopify. Information you submit may be shared with Shopify and processed according to Shopify’s privacy practices.
To learn more about how Shopify uses your personal information, please visit:
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can remove it.
Data Security and Retention
We implement reasonable security measures to protect your personal information. However, no system can guarantee absolute security.
We retain personal information only for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce our policies
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Access your personal information
- Request deletion of your personal information
- Correct inaccurate information
- Request a copy of your data (data portability)
- Opt out of certain marketing communications
To exercise these rights, please contact us using the information below.
Marketing Preferences
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
Please note that we may still send non-promotional communications related to your orders or account.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Updates will be posted on this page and the “Last updated” date will be revised.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Email: contact@balaiden.com