Refund policy
We accept returns within 21 days of order delivery. Free return shipping is available for eligible U.S. returns. A $10 restocking fee applies to all returns and is deducted from your refund.
Merchandise must be unworn, unwashed, and undamaged with original tags attached for a refund less the $10 restocking fee. Please see below for return policy exceptions.
We unfortunately are unable to accept items that are labeled Final Sale at the time of purchase for returns or exchanges.
How do I return an item?
To initiate a return, please email contact@balaiden.com with your order number. Our team will provide return instructions and a return shipping label. Once your return has been received and inspected, your refund will be issued to the original payment method within 14 business days. Return restrictions may be placed on accounts that have exceeded our returns threshold.
How does it work?
Our team will email return instructions and a return shipping label after receiving your request.
Once your return has been received and inspected, your refund will be issued to the original payment method within 14 business days.
For a gift return, please email contact@balaiden.com with the order number.
Where can I find my order number? Your order number can be found on your packing slip or in your order confirmation email.
How do I request an exchange?
In an effort to get refunds issued as quickly as possible, we are no longer offering exchanges at this time. If you are interested in a different size or color, we recommend purchasing the correct item right away and returning your original item.
How long before I see my refund?
Once your return has been received and inspected, your refund will be issued to the original payment method within 14 business days.
Are returns free?
Return shipping for eligible U.S. returns is free. A $10 restocking fee applies to all returns and is deducted from your refund.
For questions about return eligibility, please email contact@balaiden.com with your order number.
How do I return a gift?
If you are returning a gift, we are more than happy to offer store credit for the return. Please email contact@balaiden.com with your order number to request a gift return.
Can I return monogram items?
No, monogram items are final sale. In the event that the wrong monogram was embroidered on your product, please contact our customer service team.
Can I ship multiple returns back together?
No. Due to our returns process, your return will be refunded as soon as the return package is processed at our return facility. Separate orders need to be isolated in order to be credited correctly.
What if I mailed non-BAL AIDEN merchandise back to BAL AIDEN?
BAL AIDEN is not liable for any merchandise that was not purchased on our site that is returned to our facility. Please reach out to Customer Service if this takes place and we will do our best to resolve the error, however, our warehouse is not responsible for the location of these items.
Return Policy Exceptions
Return restrictions may be placed on accounts that have exceeded our returns threshold. If you have returned at least 10 units and 75% or more of your purchases in the last 365 days, your account may be subject to a modified returns policy and not eligible for returns.